Terms

The website https://www.mesondesancho.com/ and all its content belong to the company Tarifa Hotel Familiar S.L., located at Carretera N.340 Cádiz – Málaga, km 94, Postal Code: 11380 Tarifa, Cádiz (Spain).

Contact phone number: +34 956 684 900

Email: info@mesondesancho.com

Tax ID (NIF): B72338395

PURPOSE

Tarifa Hotel Familiar S.L. (hereinafter referred to as “the provider”), responsible for the website https://www.mesondesancho.com/, provides this document to fulfill the obligations outlined in the Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), as well as to inform all users of the website regarding its terms of use.

Anyone accessing this website assumes the role of user, committing to the strict observance and compliance with the provisions herein, as well as any other applicable legal provisions.

The provider reserves the right to modify any type of information that may appear on the website without any obligation to provide prior notice or inform users of such changes, with publication on the provider’s website being considered sufficient.

RESPONSIBILITY

The provider is exempt from any responsibility arising from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it.

This website may redirect to third-party content. Since the provider cannot always control the content introduced by third parties on their sites, it does not assume any responsibility for such content. In any case, the provider declares that it will proceed to the immediate removal of any content that may contravene national or international law, morality, or public order, promptly eliminating the redirection to the website in question and notifying the relevant authorities of the content in question.

The provider is not responsible for the information and content stored in, by way of example but not limited to, forums, chats, blog generators, comments, social networks, or any other means that allows third parties to publish content independently on the provider’s website. However, in compliance with the provisions of Articles 11 and 16 of the LSSI-CE, the provider is available to all users, authorities, and security forces, actively collaborating in the removal or, if applicable, blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or morality and public order. If a user considers that there is any content on the website that may be subject to this classification, they are asked to notify the website administrator immediately.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, the designs, logos, text, and/or graphics, are the property of the provider or, where applicable, have a license or express authorization from the authors.

Regardless of the purpose for which they are intended, the total or partial reproduction, use, exploitation, distribution, and commercialization, in all cases, require prior written authorization from the provider. Any unauthorized use by the provider will be considered a serious breach of the author’s intellectual or industrial property rights.

The provider acknowledges the corresponding intellectual and industrial property rights in favor of their holders; their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the provider regarding them, nor does it imply endorsement, sponsorship, or recommendation by the provider.

APPLICABLE LAW AND JURISDICTION

This website is subject to Spanish legislation, and in the event of a dispute or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Tarifa, (Cádiz, Spain). This clause of express submission to the courts of the city of Tarifa will not apply in cases of disputes with website users who, according to current legislation, hold the status of consumers, in which case both parties will submit to the jurisdiction of the consumer’s place of residence. Additionally, in these cases, the provider and the user may submit their disputes to arbitration as provided in consumer protection and arbitration laws and to extrajudicial dispute resolution procedures established through codes of conduct or other self-regulation instruments.

If you are dissatisfied with the contracted services and are a customer residing in the European Union (excluding Spain), you may file a complaint via the following link: http://ec.europa.eu/consumers/odr/.

GENERAL TERMS AND CONDITIONS

Identity of the Parties:

On the one hand, the provider of the goods or services contracted by the user, Tarifa Hotel Familiar S.L., with its registered office at Carretera N.340 Cadiz – Malaga, km 94, Postal Code 11380 Tarifa, Cádiz (Spain), and NIF B72338395, customer service phone number +34 956 684 900, and contact email info@mesondesancho.com. On the other hand,

Any user accessing the website https://www.mesondesancho.com who contracts the services offered by Tarifa Hotel Familiar S.L. (hereinafter referred to as “the services” or “the service”) agrees to comply with the current general terms and conditions. The user must have carefully read these terms and conditions before contracting the services.

General Information:

https://www.mesondesancho.com is a platform dedicated to organizing and managing rural accommodation bookings to provide users with alternative leisure options.

This document constitutes the contractual terms governing the contracting of services through the website owned by Tarifa Hotel Familiar S.L.

By accepting this document, the user:

• Confirms they have read, understand, and agree with its contents.
• Declares they are of legal age and have the necessary capacity to contract the services listed on the website.
• Assumes all obligations stated herein.

These terms and conditions shall remain valid indefinitely and apply to all bookings made through the website https://www.mesondesancho.com.

The provider reserves the right to unilaterally modify these terms and conditions, without affecting any previous bookings made before such modification.

Reservations will only be valid for users who have fully accepted these general and specific terms and conditions of sale. Without this acceptance, it will not be possible to complete the booking process.

The specific sales conditions vary for each reservation service.

It is essential for the user to carefully read the specific conditions of the selected service before proceeding with the purchase. The specific conditions can be found in the respective accommodations and take precedence over the general booking terms. The booking procedure will be conducted in Spanish and English, and additional languages will be gradually incorporated.

Prices:

The prices of the products offered on the website are displayed in Euros (€). The prices shown for each product include VAT and can be viewed at the start of the booking process. These taxes will be itemized in the final summary before payment. If any offers, discounts, or promotions apply, they will be reflected on this website and available to the user. Our company reserves the right to make any modifications at any time and without prior notice, updating prices daily. Once a booking is made, prices will be maintained.

Occasionally, there may be a cheaper rate for a specific service, product, or stay on our website. However, such rates may include restrictions and special conditions, such as those concerning cancellation and refund policies. Please carefully review the details and conditions of the booking, service, or product before making a reservation.

Obvious errors (including typographical errors) due to technical or human errors are not binding. If the stipulated reservation price is clearly unrealistic, the booking will not be valid and will be canceled, voiding the contract and refunding any amount paid, or allowing the user the option to proceed by paying the difference. If you detect any such errors in your booking, please contact us to address the issue. For any inquiries, you can reach us at +34 956 684 900 or at info@mesondesancho.com.

All payments made to the provider will include the issuance of an invoice in the name of the registered user or the legal entity provided at the time of booking.

Purpose of the Contract:

The purpose of this document is to regulate the contractual relationship that arises upon confirmation of the requested booking and delivery of a personalized service offer between the provider and the user, upon the user’s acceptance of the corresponding box during the online process. This contractual relationship involves delivering a specific product or service in exchange for a price publicly listed on the website.

Booking Procedure / How to Buy:

Anyone with internet access can proceed with a booking or purchase.

The steps for the purchase procedure are visible throughout the entire process. The booking process through the website is as follows:

a) On the main page, select your stay dates and the number of guests. You will then see various available property options and can select the rate and package that best suits your needs.

b) Once the desired packages are selected, the final price will be displayed. (In some cases, you may choose additional services, which will have an additional cost that can be viewed alongside the booking price.)

Clicking the “Book” button will display a form for entering personal details related to the booking, as well as the credit card used as a booking guarantee. There will be a blank field for any comments you wish to add. Once completed, please read and accept the privacy policy and general and specific booking terms and conditions (included for each accommodation).

c) Carefully review the details of your chosen booking or service to understand the specific conditions before proceeding with the reservation.

d) Verify your booking details by clicking on the “Confirm Reservation” button. This action completes the booking.

e) You will receive a booking confirmation email with the reservation details. This document confirms the successful booking and serves as proof for any claims. If you do not receive this email, please check your “Junk” or “Spam” folder, as it may have been flagged as spam. If it is not there, please notify us as soon as possible so we can resolve the issue.

f) Once received, and upon verifying the accuracy of all details, we will proceed with processing your booking.

g) After booking completion, we ask that you review the contents of the reservation to identify any potential errors in data entry. To make corrections, please call us at +34 956 684 900 or email us at info@mesondesancho.com with your reservation details.

If, for any reason, the booking cannot be completed, a refund of the paid amount will be issued via the same payment method used by the client.

The provider is not liable if a booking cannot be completed due to false, inaccurate, or incomplete information provided by the user.

We will take all reasonable steps to ensure that the booking is completed within the agreed timeframe.

While we strive to make our service as accurate as possible, we cannot guarantee the accuracy, completeness, or correctness of all information. We are also not responsible for errors (including obvious or typographical errors), interruptions (due to temporary and/or partial server outages, maintenance, updates, or other reasons).

After completing a booking, if a modification is required, the user should contact us by phone at +34 956 684 900 or by email at info@mesondesancho.com. Depending on the type of modification, there may be an additional fee.

Damages to Accommodations. User Obligations:

If deemed responsible for damages to an accommodation or any personal or material goods therein, we may charge the incurred amount via the payment method used for the booking.

Before making a reservation and during your stay, please consider the following:

• Observe safety, coexistence, and hygiene rules set by management for proper use of the establishment.
• Respect the terms of use or house rules of tourist establishments and comply with specific rules for visiting certain locations and participating in tourist activities.
• Respect the establishment, its equipment, and facilities. Pay the service fees upon receipt of the invoice at the establishment or as per the agreed terms. Filing a claim does not exempt you from payment obligations.
• Respect the cultural and environmental surroundings.
• Follow standard social rules of coexistence and respect for people, institutions, and local customs.
• Respect the dignity of those working in the tourism industry.

PAYMENT METHODS

a) Credit/Debit Card Payment/Reservation: You may conveniently pay with your credit card or reserve the service, where your card will be used as a booking guarantee. (This depends on the selected rate type and other booking conditions.)